Please click on the type of claim you wish to make to reveal further information, including submission details.
Select this section if you incurred a delay on your trip and would like to claim for the policy benefit for this delay.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you incurred a delay on your trip and have journey disruption cover under your policy that covers additional expenses (as opposed to the benefit cover - see 'Travel Delay - Benefit' above).
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you cancelled your trip. Please note that if you are claiming because you decided to abandon your trip because of a travel delay/cancellation by the transport provider, please see the Trip Abandonment section.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you incurred medical expenses on your trip or had to come home early (curtailment). If you were hospitalised you may also be able to claim for hospital benefit.
When submitting the claim you will need the following documents to hand:
For claims for curtailment, you will also need:
For claims for unused ski hire, ski school or lift passes, you will also need:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you had items of personal possessions (including money and ski equipment) lost, stolen or damaged and/or incurred costs to obtain an emergency passport.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you did not continue with your trip as a result of a delay on your outbound leg of the trip.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you failed to reach your departure point on time and incurred extra costs to get to your destination.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if your luggage was delayed and you had to make emergency purchases.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you wish to claim because the ski slopes at your resort were closed during your trip.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you wish to enquire about pursuing a civil action against a third party who caused you bodily injury.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you are subject to a liability claim and wish to claim the protection provided by your policy.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this section if you were seriously injured on your trip and wish to claim personal accident benefit.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
Select this option if the circumstances you wish to claim for are not listed above.
When submitting the claim you will need the following documents to hand:
You have the following two submission options as well as the choice to check the Frequently Asked Questions:
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