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Please click on the type of claim you wish to make to reveal further information, including submission details.

Travel Delay - Benefit

Select this section if you incurred a delay on your trip and would like to claim for the policy benefit for this delay.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Delay confirmation from the transport provider detailing the cause and length of delay
  4. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions

Travel Delay - Journey Disruption

Select this section if you incurred a delay on your trip and have journey disruption cover under your policy that covers additional expenses (as opposed to the benefit cover - see 'Travel Delay - Benefit' above).

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Delay confirmation from the transport provider detailing the cause and length of delay
  4. Receipts for the expenses incurred
  5. Confirmation of refunds due on any cancelled arrangements
  6. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Trip Cancellation

Select this section if you cancelled your trip. Please note that if you are claiming because you decided to abandon your trip because of a travel delay/cancellation by the transport provider, please see the Trip Abandonment section.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice confirming the booking date and amounts paid
  3. Cancellation invoices issued by the travel/accommodation provider confirming the date you cancelled and what refunds you are due
  4. Details of the cause of cancellation
  5. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Medical / Curtailment

Select this section if you incurred medical expenses on your trip or had to come home early (curtailment). If you were hospitalised you may also be able to claim for hospital benefit.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Receipts for the expenses incurred
  4. Hospital discharge report/doctor's report confirming your diagnosis, treatment and hospitalisation admission/discharge dates
  5. Photocopy of EHIC card (EU travel only)
  6. Your bank account number and sort code for the claim settlement

For claims for curtailment, you will also need:

  1. Medical confirmation of need to alter travel arrangements
  2. Refund confirmation on any unused trip costs

For claims for unused ski hire, ski school or lift passes, you will also need:

  1. Evidence of original ski costs, itemised per person and showing the dates covered.

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions

Personal Possessions

Select this section if you had items of personal possessions (including money and ski equipment) lost, stolen or damaged and/or incurred costs to obtain an emergency passport.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Reports obtained in support of the incident and where no reports provided the contact details and reference given by whoever you did report the incident to
  4. Receipts and other evidence of value and pre-loss ownership.
  5. Cash withdrawals/bank statements/foreign currency exchange slips for claims for lost money.
  6. Estimates of repair costs or confirmation any damaged items are beyond repair, provided by an official repairer.
  7. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions

Trip Abandonment

Select this section if you did not continue with your trip as a result of a delay on your outbound leg of the trip.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Delay confirmation from the transport provider detailing the cause and length of delay
  4. Cancellation invoices issued by the travel/accommodation provider confirming the date you cancelled and what refunds you are due
  5. Confirmation of refunds due on any cancelled arrangements
  6. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Missed Departure

Select this section if you failed to reach your departure point on time and incurred extra costs to get to your destination.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Evidence of the circumstances and cause of missed departure
  4. Receipts for the expenses incurred
  5. Confirmation of refunds due on any unused arrangements
  6. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Baggage Delay

Select this section if your luggage was delayed and you had to make emergency purchases.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Property Irregularity Report
  4. Receipts for your emergency purchases
  5. Confirmation of date and time the luggage was returned to you
  6. Confirmation of payments received by transport provider
  7. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Piste Closure

Select this section if you wish to claim because the ski slopes at your resort were closed during your trip.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Written report confirming the cause and duration of the closure
  4. Receipts / invoices showing the costs claimed
  5. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Legal Expenses

Select this section if you wish to enquire about pursuing a civil action against a third party who caused you bodily injury.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Third party correspondence (unanswered)
  4. Proof of costs incurred
  5. Photographic evidence support the circumstances of the incident
  6. Any medical reports relating to the incident.

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Personal Liability

Select this section if you are subject to a liability claim and wish to claim the protection provided by your policy.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Third party correspondence (unanswered)
  4. Estimates of costs
  5. Photographic evidence supporting the circumstances of the incident
  6. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
Personal Accident

Select this section if you were seriously injured on your trip and wish to claim personal accident benefit.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Medical reports
  4. Incident reports (e.g. Police Report)
  5. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
OTHER

Select this option if the circumstances you wish to claim for are not listed above.

When submitting the claim you will need the following documents to hand:

  1. Policy schedule
  2. Booking invoice or proof of travel dates
  3. Any other papers relating to the incident
  4. Your bank account number and sort code for the claim settlement

You have the following two submission options as well as the choice to check the Frequently Asked Questions:

Online Claim Telephone Us Frequently Asked Questions
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