Rightpath Claims was launched in 2009 as a centre of excellence for the management of travel insurance claims. Our mission statement is ‘to be the biggest by being the best’ and we will do this by offering the absolute best service in the market.

Finalists for several business awards such as Best Small Business, Best Business for Innovation and Best Business for Customer Experience, we are a fresh and exciting new company not frightened to challenge the norms.

The Rightpath culture is heavily driven by our focus on the TEAS Cornerstones: Teamwork, Excellence, Accuracy and Satisfaction. Rightpath are looking for likeminded individuals who share these core values to come and join their growing team. 

This job is for the role of a travel claims handler working in a busy claims department.

Initially on a fixed-term contract there is a real opportunity for the job to lead into a permanent job.

• Conducting telephone based claim assessments using our scripted assessment tool.
• Sending emails and letters to customers.
• Assessing income emails and letters.
• Pursuing recovery opportunities.
• Authorising claim payments.
• Answering customer telephone based queries.

• ‘Can-do, will-do’ attitude Accepts ownership of tasks
• Dependable
• High degree of accuracy and attention to detail
• High regard for procedure and orderliness
• Ability to show empathy with customers
• Ability to work under pressure
• Willingness to assist customers
• Willingness to learn
• Cheerful disposition

• Competent in assessing travel insurance claims
• Confident speaker
• Good listening skills
• Accurate and fast data inputting
• Good team player
• Good time management skills

• 1+ years experience in travel claims handling.

• Bespoke software is used, so full training will be provided
• GCSEs or similar in Maths and English (essential)
• 4 GCSEs or similar equivalent (preferable)

• We are professional but having fun is a must.
• Situated in large international business centre with plenty of free parking.
• Daily free shuttle runs to and from East Croydon (mainline) station.
• 10 minutes walk from Waddon Train Station.
• 109 bus stops outside building. We are professional but having fun is a must.
• Situated in large international business centre with plenty of free parking